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Hi we submitted my grievance at the start of July 2020. When I forwarded the issue to your ombudsman that is financial

Hi we submitted my grievance at the start of July 2020. When I forwarded the issue to your ombudsman that is financial

at the beginning of September (it hasn’t been found yet). We had 23 loans between 2007 and 2010, having to pay simply over £8000 interest. Every loan we refinanced at half the total amount title loans Wyoming. At points we had 2/3loans at some point. During this period I happened to be a stay in the home moms and dad child that is receiving credits and kid advantage. This week we received a response that is final state that most loans had been affordable when I had money of £450 each week by having a disposable Of £325. This is certainly untrue and I also submitted evidence of income to demonstrate that I really had money of £95 per week, increasing to £200 in 2010/11. I inquired for evidence of the earnings that they had utilized however they are refusing to provide it. We asked for some other person to check out my claim but I became told that I experienced finalized the kinds consequently lack a claim.

Am I Able To insist that my claim is viewed by another handler?

Sara (Financial Obligation Camel) says

Simply deliver this into the Ombudsman now. I do believe you’re just wasting your power and time hoping to get them to again look at it.

Many thanks for your response. We delivered it to your ombudsman at the beginning of September but We have actuallyn’t heard any such thing i’m not sure how long it takes to hear back from them.

Julie Berry claims

For just what it is worth every penny took the ombudsman four months for you to definitely select my case up, and it’s simply completing now, receiving my cheque within the next week or two to ensure that can provide a sense of the type of time scale at present, or timescale for me at the least anyway.

Brilliant, many thanks

Finally some news that is good Morses have agreed with FOS and my cheque must certanly be beside me within 30 days. Just require Provident to out get their fingers now as my due date passed weeks ago. Many thanks to any or all on right here for the insight. All the best together with your claims, it is worth the wait that is long.

Hi, the length of time would be the fos using to choose instances up at this time? I have a full situation with morses and loans in the home, both have guide figures but simply wondered exactly exactly what time scales you can find? Thank you

Hi all. Approaching the due date of 2 months this Friday when it comes to 8 weeks from grievance begin with Provident.

we received a duplicate of all of the my loans on October 9th and on the final little while have attempted to contact both Neil and my assigned handler April with no response. I’ve needed an enhance and once again absolutely absolutely nothing. In the phone they claimed these are generally working through a backlog of complaints in date purchase (this if you ask me states every grievance is dealing with FOS phase and costing them ВЈ550 each and every time maybe not really a great business design to cope with complaints) Has anyone had the opportunity to obtain any such thing done inside the 8 weeks? I’m a reasonable man and wished to cope with Provident straight and prepared to simply just take a fair offer from their store however it simply appears impractical to provide them with the opportunity personally i think is reasonable and merely.

Sara (Debt Camel) says

Anecdotally they’ve HUGE volumes of complaints and also haven’t staffed up to manage them. I suggest you send to FOS at 8 days as provident tend to be making really offers that are poor so better to grab yourself within the FOS queue.

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